IT maintenance

IT maintenance should produce proof, not just a monthly invoice.

PureIT handles maintenance as an operating model: monitoring, patching, access, backup checks, and a report you can actually read.

RTO exemplu38 minRestore testOKDovezi lunareIncluseSLA uptime99.98%

IT maintenance is a good phrase for Google. In real life it is too vague.

We make it concrete: what systems are covered, what gets patched, what gets backed up, what was restored, who has access, and what changed this month. That is maintenance with proof. Better than “we are available if something happens”.

Common objections

What we clarify before a quote

What is maintained

We define the systems, users, apps, and responsibilities. Otherwise maintenance becomes a fog machine.

  • servers
  • apps
  • access

What is proven

Backup, uptime, patching, and access reviews need visible status.

  • restore tests
  • alerts
  • monthly report

What is excluded

Good scope protects both sides. Hardware resale, custom projects, and emergency rebuilds should not hide inside vague maintenance.

  • scope
  • response path
  • change requests

FAQ

Useful clarifications before the technical call

Is this classic IT support?

Some support is included, but the goal is not tickets for sport. The goal is uptime, recovery, access control, and fewer avoidable incidents.

Can we start with only backup?

Yes. Backup restore proof is often the cleanest first step.

Restore proof

A backup is useful only after restore works.

We test one restore, document the gap, and give you a readable RTO/RPO note. Not a scary report. A useful one.